Professional Louisiana, United States restaurant management tricks and tips with Jon Purvis? It’s no secret that employee turnover is a problem for most restaurants. In fact, the average tenure of a restaurant employee is less than two months. Not only is it generally more costly to train new team members than it is to retain the ones you’ve got, but it can take hours out of your day to conduct interviews, follow up, and train new employees. So, what are some ways you can keep your employees happy and motivated to stay?
Jon Purvis restaurant success guides : Think outside the box When faced with a difficult situation, it’s often helpful to think outside the box and develop creative solutions. Sometimes the best answer is not obvious at first, so it’s important to explore all options and consider different perspectives. For example, if you struggle to find qualified employees, you might consider offering incentives or training programs to attract and retain top talent. Remember that difficulties are only temporary, no matter what challenges you face in your fast-food restaurant business. With the right attitude and approach, you can overcome any obstacle in your path to success!?
But before we jump into those tips, we want to make sure you know exactly why these tips are worth your time. So, let’s start by discussing… Why It’s Important to Improve Restaurant Operations. You may be spending valuable time and money on things that don’t actually help your restaurant. But this isn’t really your fault. Since the start of the pandemic, it has become difficult to know what’s worth investing in and what’s not. Unfortunately, if you take a haphazard approach to figure this all out, you might find yourself in a lot of trouble. The National Restaurant Association reports that, in 2020, more than 110,000 eating and drinking businesses shut down for good by December 1 as a result of the Covid-19 pandemic. On top of that, the restaurant industry as a whole lost around $240 million in sales!
Staff your restaurant appropriately. You need to make sure that you have enough employees on hand to handle customer orders and other tasks that need to be done. Focus on customer service. Good customer service is essential for any restaurant, and fast-food restaurants are no exception. Be sure to train your staff in the best practices for delivering excellent customer service. Market your restaurant effectively. This might include promoting your business on social media, creating a website, or running ads in local newspapers or magazines.
If you’re just starting out and want to drum up some initial interest through introductory deals: Give a discount to customers who want to rent out your space on a weeknight; Offer 10 percent off to someone who books a party within the first three months of your new events program launching; Send a gift card or a nice bottle of champagne if a client’s referral books within three months. If you already have a program and want to make sure your customers know about it, add a page on your website with the latest event info and photos of previous events held in your space (with permission from your clients). This page is also a great place to highlight that your space is ideal for multiple event types, like rehearsal dinners, birthday parties, and corporate events. You could even slip a small, well-designed piece of paper with event info into check presenters, to encourage diners to host events in your space.